Returns & Refunds

Last updated: October 21, 2026

Because every item is printed just for you, we cannot take back items for a change of mind. If anything is wrong with your order, we will make it right.

What we replace or refund

We will send a free replacement or give you a full refund, your choice, if your item:

• arrives damaged,
• has a printing defect, such as a faded, cracked or misplaced print,
• has a manufacturing defect, or
• is not the item, size or colour you ordered.

Please tell us within 30 days of delivery.

What we cannot accept

Since products are made to order, we do not accept returns or exchanges for:

• change of mind,
• choosing the wrong size or colour,
• spelling or number errors in personalisation that you entered,
• wear and tear or damage from washing that does not follow the care label.

Please check the size guide on each product page before you order.

How to request a replacement or refund

1. Email support@printgu.com within 30 days of delivery.
2. Include your order number and a short description of the problem.
3. Attach clear photos of the item, the print and the label.

We reply within 1 to 2 business days. In most cases you do not need to send the item back.

Please do not send items back without approval

Our mailing address is for business mail only and does not accept parcels. If we need the item back, we will send you instructions and cover the return shipping cost. Items sent back without our approval cannot be accepted.

Cancellations and changes

You can cancel or change an order within 12 hours of placing it by emailing support@printgu.com. After that, your item may already be in production and we cannot cancel or change it.

Refund timing

Approved refunds go back to your original payment method. Your bank or card issuer may take 5 to 10 business days to show the refund on your statement.

Exchanges

We do not offer direct exchanges. If your item has a defect or print error, we replace it for free. For any other change, please place a new order.

Lost packages

If the carrier confirms a package is lost, we will reprint and resend it or refund you. See our Shipping Policy for details.