Contact
Get in touch
Questions about an order, product details or a custom idea? We are here to help.
Business mail only. Please do not send returns here without our written approval.
Send a message
Email us at support@printgu.com. We reply within 1 to 2 business days, usually sooner.
To help us answer faster, please include:
• Your order number
• The email you used at checkout
• Photos, if your item has a problem
Please contact us before you send anything back. Returns sent without approval cannot be accepted.
Quick answers
Where is my order?
When your order ships, we email you a tracking number. Most orders arrive within 7 to 14 business days, including production. If tracking has not moved for 10 days, email us. See the Shipping Policy.
Can I cancel or change my order?
Yes, within 12 hours of placing it. Email us with your order number. After that, your item may already be in production.
My item arrived damaged or misprinted. What now?
Email us within 30 days of delivery with your order number and photos. We will send a free replacement or refund you. See the Returns & Refunds Policy.
How do I choose the right size?
For clothing, compare the size chart on the product page with a garment you already own. For mugs, totes and other items, check the dimensions and options in the description. If you need help, email us before ordering.
Can I request a custom design or group order?
Email us the product, design idea, quantity and date you need it. We will confirm whether the request is available, along with pricing and timing, before you order. Personalization is available only where it is offered on the product page or confirmed by our team.
Which payment methods do you accept?
All available payment methods are shown at checkout. See Payment Methods.